Trust With Customers And Partners

Trust with Customers and Partners

Strive for High Quality

Because the quality of our products depends on the safety of our customers and field teams, one of our top priorities is to ensure the highest quality of our products and services, to delight our customers, and to protect them and their assets. Continuously improving quality is central to our organization’s strategy and foundational to achieving our overall business purpose and mission. Recognizing the need and the opportunity that delivering superior quality would bring, the group began a company-wide transformation to accelerate our quality journey.

While continuing the current Customer Satisfaction direction, we are aiming to instill a Culture of Quality for all employees.

Dos

Move from correction to prevention, rigorously applying quality fundamentals and leveraging data and analytics for more driven metrics and actions.
Engage all stakeholders to instill a quality culture and speak up when suspecting any issue.
Implement governance, to ensure full transparency and a fast reaction to potential and actual defects, especially those related to potential safety or regulatory failure modes.
Drive quality and customer satisfaction through systemic improvements and performance visibility across the value chain.

Don'ts

Lay blame when an employee speaks up about customer issues.
Hide nonconformities.

Strive for Resiliency

Resiliency is the capacity to quickly recover from difficulty. We use a risk-centric framework to reduce our exposure to technological, environmental, process, geopolitical, and health risks that disrupt our business.

We have standardized issue-escalation processes in place, as well as risk assessment and business impact analysis. We are prepared to manage any crisis with disaster recovery and business continuity plans, if needed. Our local leaders are empowered to assess risks, increase their preparedness, and handle all types of crises with a rapid and effective response, thanks to the processes and tools in place to support them.

Dos

Respond to emergencies by focusing on protecting lives, minimizing damage to assets, and minimizing any impact on both the immediate area and the wider environment.
Focus on keeping and/or getting our critical operations running in times of crisis, with tools, processes, roles, and responsibilities for immediate and effective response.
Strive to continuously improve our response and recovery management, learning from simulations and real-life events.
Anticipate mid- to long-term risks related to climate change and biodiversity loss, deploy adaptation plans, and embed them in investment decisions.
Anticipate and mitigate business dependencies to resource (energy, water, materials) scarcity.

Don'ts

Assume that resilience planning is somebody else’s responsibility.

Reach the Highest Standard for Cybersecurity and Sensitive Data Exposure

Cybersecurity is an essential business imperative for us, our ecosystem, and the industry at large.

Our strategy encompasses people, processes, and technology across the operational lifecycle. We align with the Cybersecurity Framework of the National Institute of Standards and Technology (NIST), follow globally recognized standards, and comply with the certified ‘secure by design’ product and system development process to safeguard our digital ecosystem and deliver secure offers, systems, solutions, and services.

Dos

Comply with international regulations and coordinate with law enforcement when required.
Assess, monitor, and continuously seek to improve our cybersecurity posture and that of our extended ecosystem.
Help our customers improve their cybersecurity posture by providing timely vulnerability and security notifications as well as satisfying their cybersecurity, data security, and product security-related requests.
Hold our suppliers to high standards in terms of cyber and data security by applying risk-based and scalable frameworks.
Promote cybersecurity through trusted and transparent information sharing; provide support for the collective play of combating cyber threats and attacks.

Collaborate with authorities and cross-industry organizations to further secure the value chain and strengthen digital trust.
Provide clear communication and public statements on TAMCO and its extended ecosystem’s cybersecurity posture, if required.
Promote a culture where cybersecurity is everyone’s responsibility and encourage a transparency mindset regarding potential cyber risk reporting.

Don'ts

Consider that cyber risks are purely technical issues or separate them from other enterprise risks.
Assume that our suppliers, our partners, or external organizations will manage cyber risks for us.

Drive Business with Data Risks Management across the whole Enterprise Data Ecosystem

At TAMCO, we aim to deliver best-in-class experiences, products, and offers with the support of our ecosystem of trusted partners.

Data is the lifeblood of our digital ecosystems, allowing win-win value creation when exchanged in a governed and secured manner. To do so, we commit to creating, ingesting, and consuming data using a holistic data risk management framework, anticipating and answering regulations and potential exposures. We are conscious of the risks associated with data sharing, specifically privacy, retention, and protection of personal information and sensitive and strategic data.

Data-intensive technologies such as artificial intelligence (AI) and data sciences will bring substantial benefit to our industry, nurture our digital ecosystem, and require even more attention to data risk management.
We thus implement the Data Management Risk Framework as part of our Enterprise Risk Management framework and are committed to ensuring that all data in the TAMCO ecosystem is created, processed, and consumed responsibly, securely, fairly, and transparently, in compliance with applicable regulations.

Dos

Comply with international regulations and coordinate with law enforcement when required.
Assess, monitor, and continuously seek to improve our cybersecurity posture and that of our extended ecosystem.
Help our customers improve their cybersecurity posture by providing timely vulnerability and security notifications as well as satisfying their cybersecurity, data security, and product security-related requests.
Hold our suppliers to high standards in terms of cyber and data security by applying risk-based and scalable frameworks.

Promote cybersecurity through trusted and transparent information sharing; provide support for the collective play of combating cyber threats and attacks.
Collaborate with authorities and cross-industry organizations to further secure the value chain and strengthen digital trust.
Provide clear communication and public statements on TAMCO and its extended ecosystem’s cybersecurity posture, if required.
Promote a culture where cybersecurity is everyone’s responsibility and encourage a transparency mindset regarding potential cyber risk reporting.

Don'ts

Consider that cyber risks are purely technical issues or separate them from other enterprise risks.
Assume that our suppliers, our partners, or external organizations will manage cyber risks for us.

Prohibit Any Form of Corruption

We uphold a zero-tolerance policy for corruption and bribery in compliance with all laws, such as but not limited to the French Sapin 2 Law, the US Foreign Corrupt Practices Act, and the UK Anti-Bribery Act.

Clear boundaries and efficient processes ensure that risks are managed effectively and that all employees are empowered to act to avoid any form of corruption. Any compromise on such principles can be harmful to employees, TAMCO, and the communities it serves.

Dos

Highlight our zero tolerance for corruption and money laundering, both internally and when dealing with third parties.
Ensure that all given or received gifts, invitations, donations, hospitality packages, and sponsoring activities are lawful, transparent, appropriate, approved as per our policies, and properly documented in our records.
Immediately inform our manager when aware of any action contrary to policy.
Organize our marketing events and manage customer invitations in line with our policies, with a clear business purpose.
Apply our commercial policy with acceptable and transparent discounts and bonuses, justified by the value provided, and always in compliance with legal requirements and our policies.
Follow all accounting, record-keeping, and financial reporting requirements applicable to payments, particularly in compliance with legal and/or regulatory anti-corruption provisions.

Don'ts

Give or accept bribes, whatever their form, monetary or in-kind, such as monetary gifts or payment of travel.
Facilitate payments to secure or speed up routine legal or government-related actions, such as issuing permits or releasing goods held in customs.
Grant unlawful benefits to any third party to speed up a process or gain favor.
Invite public officials without approval, as per our policies and procedures.
Engage in or cover up corrupt practices or suspicious or illegal financial transactions, including those potentially perceived as money laundering.
Approve any payment without relevant authorization according to our Chart of Approval and without checking the recipient.
Accept any undue solicitation from third parties.
Agree to a sponsorship commitment as a condition of a commercial process or a business engagement.
Make a sponsorship commitment or agreement until the commercial scope and value of the sponsorship are agreed.

Require Third-party Integrity

Our relationships with third parties, such as customers, business partners, distributors, suppliers, subcontractors, or business agents, are built on integrity and trust.

We expect third parties to manage ethics and compliance risks according to their level of exposure, abiding by anti-corruption and export control laws and regulations, and respecting international human and labor rights, such as eliminating forced labor, child labor, and discrimination. We ensure that our business is not used to launder money from criminal activities.

Dos

Only approve third parties following internal ethics and compliance due diligence according to our Chart of Approval and the appropriate monitoring of the related risks through training, audits, or certification.
Ensure third-party contractual provisions are adapted to any identified risks.
Enforce our supplier’s code of conduct.
Ensure third parties’ scope of work is contractually defined, their performance is effective, and payment is proportionate to industry and local standards.
Ensure that payment requests to third parties, especially business agents, are accurate, auditable, and have been approved according to our Chart of Approval.
Ensure that our activities are not used for money laundering.

Closely monitor our third-party relationships and business requirements with specific metrics.
Extend our environmental ambitions to third parties to deliver on climate and resource commitments.

Don'ts

Enter into a third-party relationship without defining the scope of work.
Allow third parties to give bribes or make questionable payments on our behalf.
Use or pay business agents unless approved as per the business agent policy.
Approve the payment to a third party without following the contractual payment terms, an invoice, or prior approval.

Avoid Conflict of Interest

A conflict of interest situation occurs when an employee’s personal interest potentially competes with, or is in opposition to, the interests of TAMCO.

Situations of conflict of interest can unconsciously influence a person’s judgment and challenge their integrity. We recognize and respect that employees may take part in legitimate financial, business, and other activities beyond their jobs at TAMCO. However, these activities cannot conflict with their responsibilities to TAMCO.

Dos

Disclose potential, apparent, or actual conflicts of interest and comply with related mitigation actions.
Disclose involvement with or financial stakes in any organization related to our competitors, customers, or suppliers, and explain how this allows us to influence decisions in its favor.
Participate in the yearly Conflict of Interest Disclosure Campaign when requested.
Consult with our Ethics Delegates or HR Business Partners in case of doubt.

Don'ts

Hide information on any conflict of interests.
Debate or participate in internal decision-making processes should a conflict of interest arise.
Allow decisions or actions to be influenced by favoritism, nepotism, or preferential treatment.
Help or work for our competitors.
Engage in or have direct or indirect interests in any other activity, business, or employment that interferes in any way with our responsibilities and availability to TAMCO.

Uphold Fair Competition

When companies compete in an equal and fair manner, trust is guaranteed.

This ensures more innovation in markets, enabling companies to meet consumers’ needs with better prices and to drive sustainable growth. As an ethical company, we refrain from any conduct that violates, or can be perceived as violating, competition laws or regulations.

Dos

Comply with the law and with our Global Competition Law Policy and Guidelines.
Set our commercial strategies, prices, and discounts independently from competitors, other manufacturers, distributors, partners, and resellers.
Act fairly with our distributors, partners, and resellers.
Ensure that any information exchanged with our distributors, partners, resellers, and the market is done in compliance with the law and our policies.
Act promptly when you receive confidential information from or about our competitors in breach of the law or our policies to report it to our legal team, cease contact, and not share it pending their guidance.
Seek guidance from our legal team if you wish to place price, territorial, or online sales restrictions on our suppliers, distributors, partners, or resellers, to act in any way that restricts competition, or if you have any competition law concerns.

Don'ts

Share any confidential information with competitors or consult and agree (directly or indirectly) with competitors regarding prices or margins, strategies, market share, production volumes, product developments, dealings (or refusal to deal) with customers or suppliers.
Split up and share customers, bids, business opportunities, territories, or markets with competitors.
Impose on distributors, partners, or resellers a fixed or minimum resale price or margin or a maximum discount or rebate.
Ask current or former staff to share confidential information about other employers.
Encourage customers or suppliers to breach contracts.

Abide by Export Controls and Sanctions

Export control involves the transfer of goods, services, and technology within a country between countries or nationals.
As a global business with operations and business activities conducted across many countries, it is important to comply with applicable export control laws and sanction regulations, as well as enhance supply chain security.

Dos

Conduct business in compliance with applicable export control and sanction laws and regulations.
Adhere to reporting and recordkeeping, as per regulations.
Contribute to and comply with the TAMCO export control program and its requirements.

Don'ts

Evade any applicable laws and regulations relating to export controls and sanctions, including licensing requirements.
Conduct business activities before undertaking due diligence and clearance procedures.
Get involved in projects with domestic or cross-border transactions that may expose TAMCO to infringing export control regulations.

Select and Manage Suppliers Responsibly

We value our relationships with suppliers beyond the purchase and delivery of goods and services. We deal with them in a mutually supportive, open, fair, and objective way.

To achieve our vision for sustainable procurement, we require our suppliers’ full support and collaboration. We conduct our business ethically, focusing on human rights and social impact at all levels and the preservation of ecosystems and resources with circular economies for an inclusive and carbon-neutral world.
We expect our suppliers to commit to and implement business practices with full respect to the environment, human rights, health, safety, decent work conditions, and fair business standards.

Dos

Extend our values and commitments to the whole value chain and not only to our employees.
Require future and existing suppliers to comply with TAMCO’s Suppliers Code of Conduct.
Award suppliers fairly based on open, competitive bidding and without favoritism.
Support suppliers in understanding our terms and conditions and in meeting our expectations in line with industry standards.

Expect our buyers and other TAMCO stakeholders in contact with our suppliers to apply fair and ethical business practices.
Build a resilient supply chain through collaboration and anticipation.

Don'ts

Impose abusive conditions on suppliers, such as unattainable deadlines or unfair payment conditions, etc.
Select or award suppliers who do not meet our values and expectations.

Do You Have Any Doubts Or Concerns?

Our Trust Line allows our employees and external stakeholders to raise any ethical concerns in line with our code of conduct. A once-raised alert is subject to a thorough and confidential investigation. The findings of the investigation are then submitted to the relevant governing committees, which decide on the appropriate actions to be taken.

Trust with Customers and Partners